Refund Policy

Thank you for subscribing to the services offered by Visionary AI Videos, LLC (collectively referred to as "we," "us," or "our"). We are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with our services, this Refund Policy explains how you can request a refund.

Let us know how we can win your business back. ❤️

We're a passionate team, and we'd love to hear from you at customersupport@shortvideosapp.com, or come hang out with us in our discord community to share feedback, pains, or suggestions on how we can improve our product. Your input is invaluable to us as we strive to provide the best experience for our customers. Thank you for being a part of the ShortVideosApp community! 🚀

General Refund Terms:

To be eligible for a refund, you must submit your request within 30 days of making the purchase on our platform, ShortVideosApp.com. Please note that all refund requests are subject to review and discretion by our customer support team. We will make every effort to win you over as a life-long creator on our platform, and strive to make this the most active community, and creator platform on the planet.

Eligibility for Refund or Credits:

Refunds may be granted under the following conditions:

Non-delivery of the service: due to some technical issues, you do not receive your video delivery from us.
Download issues: you have trouble downloading the product and have contacted our support team for help.
Major defects: All our services are tested properly, but unexpected errors may occur.

In cases where a service does not meet the your expectations, we urge you to contact us for assistance rather than initiating a chargeback or dispute through Stripe or your credit card provider. This will help us learn, grow, and continue to provide the best service possible to all of our customers. We appreciate your help, patience and understanding! 🙏

Please connect with us to learn how we can win back your trust

📧 customersupport@shortvideosapp.com

Refund Process:

To initiate a refund, please send your request to 📧 customersupport@shortvideosapp.com with your order details. Include any proof of purchase or documentation that can help expedite your request. Upon receiving your request, our team will process it, and notify you of the result within a reasonable timeframe.

Contact Us:

If you have any questions about our Refund Policy, please contact us at customersupport@shortvideosapp.com.

Effective Date: April 2024